NY AG Letitia James Presses MSG Over Use of Facial Recognition Technology – NBC New York

  • New York Attorney General Letitia James sued Madison Square Garden Entertainment over its reported use of facial recognition technology.
  • It has been reported that MSG Entertainment has identified and denied involvement with several lawyers associated with the company who are involved in ongoing litigation involving the company.
  • James wrote that facial recognition software used by MSG Entertainment can cause discrimination and harassment, especially against people of color and women.

New York Attorney General Letitia James wants to hear from Madison Square Garden Entertainment Corporation about the company’s reported use of facial recognition technology in its locations.

It has been reported that MSG Entertainment has used technology to identify and refuse access to several lawyers associated with law firms involved in ongoing litigation involving the company, including season ticket holders. According to a letter sent to the company on Tuesday, about 90 law firms are affected by this policy.

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Barring lawyers from entering MSG Entertainment’s premises because of ongoing litigation could violate local, state and federal laws, James wrote.

MSG Entertainment owns and operates venues across New York including Radio City Music Hall, Madison Square Garden and the Hulu Theatre.

“MSG Entertainment can’t fight against their rules on their own stage,” James said Wednesday in a release announcing his letter.

“Madison Square Garden and Radio City Music Hall are world-renowned venues and deserve to be treated fairly and with respect to all ticket buyers,” he said. “Anyone with tickets to an event should not have to worry that they may be unfairly denied based on their appearance, and we urge MSG Entertainment to change this policy.”

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MSG Entertainment did not immediately respond to a request for comment on the letter.

James in the letter also wrote that the facial recognition software used by MSG Entertainment may not be very reliable and may cause discrimination and harassment, especially against people of color and women.

Late last year, Kelly Conlon and her daughter were denied entry to a Radio City Music Hall Christmas concert after being recognized using a facial recognition device. Conlon is a partner in the law firm of Davis, Saperstein and Solomon, which has been involved for years in personal injury litigation against restaurants under MSG Entertainment.

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“MSG has established a standing policy that prevents attorneys pursuing active lawsuits against the company from attending events at our venues until the lawsuit is resolved,” an MSG spokesperson said. Entertainment said at the time. “While we understand that this policy is discouraging to some people, we cannot ignore the fact that litigation creates a negative environment.”

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